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MAC.TXT
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1994-11-27
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4KB
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109 lines
Let's face it. For all the fun and usefulness our
computers bring into our lives, they occasionally
contribute some vexation and aggravation.
You can reduce the frustration factor dramatically by
taking advantage of the abundance of experience,
knowledge, and friendly generosity found the in
Macintosh and Macintosh Product Support RoundTables.
Distress Call
─────────────
A case in point occurred recently in PowerBook
Category 25 of the Mac RoundTable Bulletin Board.
GEnie member Sandra Howard joined the discussion in
Topic 16 (General PowerBook help) asking if Excel 4.0
would run acceptably on her PowerBook 160. Several
staff members with similar computers assured her it
would.
Then the discussion took a more urgent turn. Sandra
reported that shortly after her husband ran the Speed
Disk disk optimization program (one of the Norton
Utilities) on her hard disk, she began having
difficulty opening documents in the standard
double-click fashion.
"Everyone was so helpful before, I'm going to try
again," she said. "I have rebuilt the desktop and run
Disk Doctor on the disk to no avail. Does anyone know
what I've done or if it can be fixed?"
To The Rescue
─────────────
Later that same day, several staff members reported
on well-known problems with Speed Disk. Resident
PowerBook guru Doc Johnston suggested, "I seem to
recall that there are two desk top files with System
7.x, and when you rebuild the desk top, only one of
the files gets rebuilt. Maybe you're having a problem
with the other file."
After a quick check in the Library, Doc suggested
Sandra download and use 22527 DESKTOP RESET 1.1.SEA.
The file description notes: "Using the Finder's
standard way of rebuilding the desktop can result in
a bad desktop file, especially if the desktop file
was damaged to begin with. Desktop Reset solves this
problem by actually deleting the desktop file, which
forces the Finder to rebuild it from scratch. This
should result in a good rebuild."
Before the end of the day, Sandra reported back.
"Doc--IT WORKS!" she exclaimed. "Thanks a million for
the help. I downloaded 22527 and rebuilt, and so far
everything seems to be working. I'm happy, my Mac is
happy, and my husband is out of the doghouse.
Everyone on this board is TERRIFIC!"
It should also be noted that a phone call to Symantec
by Sandra elicited advice to use only the current
version of Speed Disk (3.1) and only after running
the Disk Doctor module to check the desktop file
before optimizing. If you haven't upgraded your copy
of Speed Disk from 3.0 yet, you can do so by
downloading that program's update in File 33096
NOONUTIL 3.0-->3.1.
Getting Live Help
─────────────────
As quickly as Sandra's problems were resolved, help
can be found even faster by talking live with
friendly, knowledgeable Mac aficionados at the Help
Desk (weekdays from 9:00 to 12:00 PM and Sundays from
10:30 to 12:00), or at the regular weekly Real-Time
Conferences:
Educational Mac Warren McMillan
Monday 10PM ET
Talk Mac Tara Dellinger
Tuesday 9:30PM ET
Games J Glenn
Wednesday 10PM ET
Nick at Nite Nick Passino
Thursday 10PM ET
Mac Graphics (New) Jacq Beckers & Friends
Friday 10PM ET
Sunday Night Fights Unk
Sunday 10PM ET
Note: The last Thursday of each month is reserved
for special events.
You'll also find excellent help at the the Macintosh
Product Support RoundTable (MACSUPPORoundTable, GEnie
Page 606). Solutions to Macintosh programming
problems ranging from HyperCard to C can be found at
the the Macintosh Programmers and Developers
RoundTable (MACPRO, Page 480). And if you've taken
the PowerPC plunge, lifelines are available in the
PowerPC RoundTable (PPC, Page 1435) and the PowerPC
Programmers and Developers RoundTable (PPCPRO, Page
1440).